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Cancellation policy

INFORMATION REGARDING THE CANCELLATION POLICY
(under article 49, paragraph 4, Legislative Decree 21/2014)

You have the right to withdraw from the contract without any given reason within 14 days.
The cancellation period expires 14 days from the day that you, or a third party nominated by yourself other than the courier, take physical possession of the final item.
To exercise the cancellation right, you must inform us of your decision to withdraw from the purchase order through an explicit declaration to be sent within the aforementioned period by registered letter to the following address:
Tartufi e Funghi Fortunati Antonio Srl

Via della Chiesa Tonda 2

Pigge Trevi, 06039, PG
Or by e-mail to the address: info@fortunatiantonio.it.

To meet the cancellation deadline, it is sufficient that you send the communication concerning the exercise of your cancellation right before the cancellation period is over.

To this end, you may use the cancellation form attached or any other type of explicit written declaration of your intention to cancel the order, as long as it is sent to the address specified above with the right format and within the aforementioned deadline.

In case of exclusion of the cancellation right, Tartufi e Funghi Fortunati Antonio Srl will return the purchased Products, charging you for the reshipping costs.

Effects of Cancellation

Should you withdraw from the contract, all payments made in our favour will be reimbursed in full, including any shipping costs (except additional costs incurred where an alternative to our standard economy delivery method is chosen by yourself), without unnecessary delay and no later than 14 days from the day that you notify us of your decision to withdraw from the contract. Reimbursements will be made using the same payment method as that used for the initial transaction, unless you expressly request otherwise; no additional costs will be incurred as a result of the reimbursement.

Please return the goods or deliver them to us or to:
Tartufi e Funghi Fortunati Antonio Srl
Registered office: via della Chiesa Tonda 2
Pigge di Trevi, 06039, PG
We will pay the costs of returning the goods.

Exceptions

You are only responsible for the diminished value of the goods resulting from the handling of goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

The cancellation right is excluded in the following cases, under article 59 of the Legislative Decree 21/2014:

  • orders of custom made Products or clearly personalised ones;
  • orders of Products which are liable to deteriorate or expire rapidly;
  • orders of sealed Products that are not suitable for return due to hygiene or health protection reasons or which were opened after delivery.

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